Contact Us

Our 4K streaming support team is available 24/7 in English and French. Choose the channel that works best for you.

WhatsApp Live Chat

Fastest response. Chat with our 4K streaming team — typically under 5 minutes.

Response time: < 5 min

Start Live Chat

Email

For technical questions, 4K device issues, or detailed inquiries.

help@maple4k.ca

Send an Email

Response Times

< 5 min
WhatsApp Live Chat
During business hours
< 2 hrs
Email
All hours

Your Privacy

We value your privacy. When you use WhatsApp Live Chat, your phone number is only used to contact you. We never share your information with third parties.

Contact & Support \u2014 FAQ

How do I contact Maple4K support?+

Message the team on WhatsApp, use live chat or email support@maple4k.ca. Support is available 24/7 in English and French.

How fast will I receive my login after ordering?+

Login details are normally sent by email and WhatsApp within minutes of your order or free-trial request.

What should I include when I report a problem?+

Tell us your device model, the app you use, the channel affected and the time it happened so we can help quickly.

Can I get help with setup?+

Yes. Message support and we will walk you through installing TiviMate, IPTV Smarters Pro or another player on your device.

What our IPTV customer service can help with

  • Login problems and lost credentials
  • Setup help for TiviMate, Smarters Pro and other players — see the IPTV player hub
  • Buffering diagnosis — try the buffering fixes first
  • Plan changes and extra connections — pricing
  • Questions in English or French
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